Terms & Conditions for Parties
These terms are valid for all party packages, at all Eddie Catz Centres. Please make sure your party guests are aware of any of these terms that may affect them, such as our House Rules and Parking.
Payment Terms and Cancellation
Payment Terms and Cancellation
Parties are not confirmed until payment of a non-refundable deposit is received. Deposits are taken by credit card. We accept all major credit cards except American Express. The amount of the deposit is the price of the minimum number of children (party guests) required to book for your package. Private Venue/Exclusive hire parties will require a 50% deposit. Through payment of this deposit you are deemed to have accepted our party Terms & Conditions. We reserve the right prior to this stage to decline any request by you for a Party. We do not take provisional bookings.
Your balance must be settled strictly four days before the party date by cash or credit card. Without this payment we will be unable to host your party. Once full payment is received this is fully non-refundable.
Party and food prices are reviewed from time to time due and may be subject to change without advance warning.
Your balance must be settled strictly four days before the party date by cash or credit card. Without this payment we will be unable to host your party. Once full payment is received this is fully non-refundable.
Party and food prices are reviewed from time to time due and may be subject to change without advance warning.
Postponement & Cancellations
If a party is postponed 14 days or less before the scheduled date we will try our best to accommodate you with a new suitable date, within 6 weeks of your original party date and a re-booking fee of £40 will be charged. All postponements must be communicated in writing to [email protected] stating the name of the centre that your party is booked at, alongside your surname and date of your party in the subject field. Eddie Catz will confirm receipt of this.
Your Party Guests
You will receive a reminder email (excluding Earlsfield, where you will receive a reminder phone call 4 days before your party) 7 days before the date of your party. At this time, and no later than 4 days before the party, we ask you to log in to our online booking system (if you booked online), add your party guest’s names and any dietary requirements, notes and party extras and finalise your payment. Eddie Catz will not refund the cost for any guests that are last minute cancellations or no-shows.
This will be the time you also settle your balance. Should we not hear from you, the number of guests indicated at the time of your booking will apply. If, once you have paid your balance, you find that you have additional guests please let us know as soon as possible. Eddie Catz can accomodate for 3-5 additional guests on the day of your party taking place, should they be unconfirmed and arrive. To ensure smooth running and sufficient party food portions please ensure that all confirmed guests are paid for 3-4 days prior to your party taking place.
Food Allergies and Special Needs
Food Allergies and Special Needs
It is your responsibility to inform Eddie Catz of any food allergies or other important facts concerning all the children and adult guests attending your party. Please speak to our Party Coordinator about the ingredients in your party meal at the time of your booking. A food allergies and intolerance datasheet for our party food can be emailed to you upon request, with alternative options available for both our children and adult menus.
On the Day of your Party
All party guests will be checked in at Reception and given a wristband. Should the guests have siblings or family that would like to stay at Eddie Catz during the party, then they are welcome to come in and pay our regular Admission fees. There is no charge for adults, babies under 12 months or children over 1.55 meters in height that do not want to play. We ask you to please advise your guests of this. If you wish to pay admission for the siblings of your guests, please inform us. We ask that you please advise your guests that children who are not on the guest list do not get a seat at the party table, food or a take home gift.
Time of your Party & Party Room
Please arrive 10 minutes before your party is due to start. All parties last 1.5 - 2 hours depending on the type of party and the time and date of your party is indicated on your Receipt or confirmation email. Should you arrive late we cannot guarantee that your party can be extended. If you have booked a party room it will be yours for the duration of the party. Exiting the party room promptly will enable us to ensure that all parties start on time. Your help and co-operation is much appreciated. Eddie Catz reserves the right to change the party room or party area allocated at booking without any prior notice. We will however always endeavour to inform you of any changes in advance where possible.
Should we not be busy on the day you are welcome to stay and use our play facilities after your party ends. If we are busy or have incoming parties, especially in our smaller venues, Eddie Catz will not be able to extend the playtime for you and your guests beyond the two hours of your party.
Party Host
A Party Host will assist you during your party. Your Host is there to help ensure the party, play time and meal run smoothly - please ask if you have any additional needs. Please note that your Party Host is not an entertainer.
Entertainers & Facepainters
Eddie Catz is happy to recommend or arrange additional entertainment for your party. If you would like us to provide a Facepainter or Entertainer please give us as much advance notice as possible, ideally more than a week before. We cannot guarantee availability of a Facepainter or Entertainer at a week or less notice, and payment must be taken at least 4 day in advance of commencement of the event.
If you wish to bring an entertainer of your own it must be pre-agreed with us and the entertainer must supply proof of valid Public Liability Insurance and a Criminal Record Bureau (DBS) check one week prior to the party. If you wish to bring your own Facepainter please ensure they have valid Public Liability Insurance and have shown you their Risk Assessment. Eddie Catz cannot be held responsible for any injuries, allergic reactions or other caused by an independent Entertainer or Facepainer or products they may use. Eddie Catz has a comprehensive risk assessment for all face painting products and staff all staff undergo a full training programme prior to commencment of professional face painting. Our risk assessment will be available to view for the duration of your scheduled face painting event. If you have ordered Face Painting as a party extra, please ensure that the parents of your young guests agree that they may have their faces painted and that they have no communicable skin conditions. Face Painting is low risk, however parents must be aware that skin irritations could arise and Eddie Catz does not accept liability.
Party Bags
Party bags are included in some Eddie Catz party packages. Party bags are age-appropriate and vary from party to party. If Party Bags are not included for your party they can be purchased from us. Bags are given to your guests as they leave Eddie Catz and checked off your guest list.
Balloons, Theming & Decorations
Your Party Room (or table in the Café) will have decorative balloons. These are not to take away. Should you like helium balloons for your guests to take away there will be an extra charge unless they are included in your package. Any theming or partyware supplied remains the property of Eddie Catz. Please do not take it away or you will be charged a re-stocking fee. Eddie Catz can not guarantee the availability of any particular theme or decoration for any party package, and may at any time withdraw themed decorations without any prior notice. In the event of not being able to offer a theme previously available or purchased, Eddie Catz will endeavour to tell you in advance of your party taking place.
Food and Drinks for Adults
Food and drinks may not be brought into Eddie Catz by customers. The only exception is a birthday cake. We can provide a full buffet and drinks for adults. Eddie Catz is not liable for damage or bodily injury directly or indirectly caused, arising from or which can be attributed to the consumption of alcohol by any persons using the play equipment.
For the Health & Safety of our Customers…
No party poppers or sparklers are allowed on the premises. Eddie Catz will refuse to use any candles or sparklers that we deem unsafe for our premises. Your Party Host will discuss with you if neccessary prior to cake serving time. Eddie Catz Rules of Play will apply at all times and are posted within our Centres and on our website.
Car Parking & Access to our Centres
Not all Eddie Catz sites have car parks. In the case that we do have a car park, we cannot guarantee parking at busy times. Customers park on a first come first served basis. In the case that we don't, we may recommend local parking facilities but customers park at their own risk and must check the parking restrictions. Eddie Catz will not be held responsible for parking fines. For access information, including wheelchair access to our Centres please click here.
